Privacy Policy — Gold Coast Coffee Roasters

Last updated: 01.08.26

Gold Coast Coffee Roasters we respect your privacy. This Privacy Policy explains what personal data we collect when you visit or order from goldcoast-coffeeroasters.com, why we collect it, how we use and protect it, and what rights you have over it — in line with Bangladesh's Personal Data Protection Act, 2026 (PDPA).

1. What Data We Collect

When you browse our site, create an account, or place an order, we may collect:

  • Identity data: Full name, phone number, email address
  • Delivery data: Shipping address, area/city
  • Order data: Products purchased, order history, order value
  • Payment data: Processed securely by our payment partner SSLCommerz — we do not store your full card, mobile banking, or wallet credentials on our own servers
  • Technical data: IP address, browser type, device information, and cookies used for site functionality and analytics

We only collect data that is necessary for the specific purpose it's used for (order processing, delivery, customer support, and — with your separate consent — marketing).

2. Why We Collect It (Purpose of Processing)

  • To process, confirm, and deliver your order
  • To communicate with you about your order (confirmation, delivery updates, support)
  • To process payment securely through SSLCommerz
  • To improve our website and product offering
  • To send you promotional offers or updates — only if you have opted in; you can withdraw this consent at any time

3. Your Consent

By creating an account, placing an order, or submitting a form on our website, you give us clear, specific consent to collect and process the personal data described above for the stated purposes. You may withdraw your consent at any time by contacting us (see Section 8) — this will not affect the lawfulness of processing carried out before withdrawal, but may affect our ability to process an active order.

4. How We Share Your Data

We do not sell your personal data. We only share it with:

  • SSLCommerz — to securely process your payment
  • Courier/delivery partners — to deliver your order to your address
  • Government authorities — only where required by law

Any third party we share data with is only given the minimum information needed to complete their part of the order.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purpose it was collected for (e.g. completing and supporting your order), after which it is securely deleted or anonymized — except where we are legally required to retain transaction/business records for a longer period under applicable Bangladeshi law.

6. Data Security

We apply reasonable technical and organizational measures — including secure hosting, restricted internal access, and encrypted payment processing via SSLCommerz — to protect your personal data against unauthorized access, loss, or misuse. No online system can be guaranteed 100% secure, but we take this responsibility seriously.

7. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Withdraw consent for processing at any time
  • Request deletion of your data ("right to be forgotten"), where legally permissible
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 8. We will respond within a reasonable timeframe as required by law.

8. Children's Data

Our products and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent. If you believe a child has provided us data without such consent, please contact us so we can remove it.

9. Cookies

Our website uses cookies to remember your cart, preferences, and improve browsing experience. You can control or disable cookies through your browser settings; note that some site features may not work properly without them.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above will reflect the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any questions about these Terms & Conditions: Gold Coast Coffee Roasters Email: [email protected] , Phone/WhatsApp: +880 1316-144196 , Address: 113/A, Love Road, Tejgaon Industrial Area, Dhaka-1208, Bangladesh.

This Privacy Policy is drafted in line with Bangladesh's Personal Data Protection Act, 2026 (PDPA), the Digital Commerce Operation Guidelines 2021, and SSLCommerz merchant requirements. It is a starting template, not legal advice — please have it reviewed by a local legal counsel before final publication, particularly regarding your specific data flows, cookie/analytics tools in use, and retention periods.