Return & Refund Policy — Gold Coast Coffee Roasters

Last updated: 01.08.2026

At Gold Coast Coffee Roasters, we want you to be fully satisfied with every order. Because most of our products are food items (roasted coffee, ground coffee, syrups & sauces), our return policy is designed around freshness, hygiene, and quality — while still protecting you if something goes wrong on our end.

1. Perishable / Food Items (Coffee Beans, Ground Coffee, Syrups, Sauces)

Once a package of coffee, ground coffee, syrup, or sauce has been opened or used, it cannot be returned or exchanged, for hygiene and food-safety reasons. This is standard practice across the coffee industry.

However, we will offer a free replacement or full refund if:

  • You received the wrong product
  • The product arrived damaged, leaking, or with a broken seal
  • The product was expired or past its roast/best-before date at the time of delivery
  • There is a manufacturing or quality defect (e.g. spoiled beans)

To claim this, you must contact us within 48 hours of delivery, with your order number and a photo/video of the issue.

2. Non-Perishable Items (Grinders, Canisters, Storage Sets, Merchandise, Accessories)

These items can be returned within 7 days of delivery, provided:

  • The item is unused, unwashed, and in its original packaging
  • All original tags, manuals, and accessories are included
  • You have proof of purchase (order number/invoice)

Items showing signs of use, damage caused by the customer, or missing original packaging will not be eligible for a refund — only inspected case-by-case for a partial refund.

3. Non-Returnable / Non-Refundable Situations

  • Change of mind after a food item has been opened
  • Delay caused by courier/weather/force majeure once the order has left our facility on schedule
  • Items marked "Final Sale" or bought during clearance promotions
  • Requests made after the applicable window (48 hours for food items, 7 days for non-perishables)

4. How to Request a Return, Replacement, or Refund

  1. Contact us at [email protected] or 01316144196 within the applicable window
  2. Provide your order number, product name, and reason for the request (with photos/video for damaged or wrong items)
  3. Our team will review and respond within 24–48 hours
  4. If approved, we'll arrange a replacement, or process your refund

5. Refund Timeline & Method

  • Approved refunds are processed back to your original payment method via SSLCommerz
  • Refunds are completed within 7–10 working days of approval
  • If your order was paid via bKash/Nagad/card and delivery fails or is cancelled before dispatch, the amount will be refunded in full within 7 days, in line with Bangladesh's e-commerce consumer protection guidelines

6. Delivery Timeline

  • Inside Dhaka: within 5 days
  • Outside Dhaka: within 10 days

7. Contact

For any return, replacement, or refund query: Gold Coast Coffee Roasters Email: [email protected] , Phone/WhatsApp: +880 1316-144196 , Address: 113/A, Love Road, Tejgaon Industrial Area, Dhaka-1208, Bangladesh.

This policy is published in compliance with SSLCommerz merchant requirements and Bangladesh's Digital Commerce Policy 2018 guidelines on refunds and consumer protection.